Essential Skills for Personal Support Workers (PSW) 2025 – 400 Free Practice Questions to Pass the Exam

When a client complains about pain, the appropriate action is to document the complaint and inform the supervisor. This is crucial because a client's report of pain can indicate a significant health issue that may require immediate attention or a change in care plans. Properly documenting the complaint ensures that there is a record of the client’s concerns, which is essential for tracking their health status and for providing continuity of care.

Additionally, informing the supervisor allows for a higher level of assessment and intervention, which may include adjusting medication, contacting medical professionals, or investigating the underlying cause of the pain. This approach ensures that the client's wellbeing is prioritized and that appropriate actions can be taken to effectively manage their pain.

In cases of client complaints, it is vital to take them seriously rather than minimizing or dismissing their concerns, waiting for them to take medication, or discussing their complaints with other clients. Such actions would not only be unprofessional but could also jeopardize the client's safety and care quality.